In the list of frequently asked questions you will find answers to all areas of N-Track model making.

  • Will I receive an order confirmation?

If you provide an email address when placing your order, you will automatically receive an order confirmation by email after you have placed your order.

  • Can I track my order?

After your order has been shipped, you will receive an email from us with a link. Click on this link to track the shipment of your package.

  • How can I make a reservation?

You can make a reservation by filling out our email form on the contact page. We will contact you as soon as possible and will be happy to provide further information and answer your questions.

  • How can I pay?

Payment is made in advance or with the online payment service PayPal®.

Payment in advance:You can pay using your Internet banking account. Choose the form/page for international payments/transfers. Or go to the service center of your bank, where they will help you.

Please find detailed information on how to pay below.Check out: Please pay via SEPA transfer, free of charge for both parties.Use the following details:

  • Account no. 3338163
  • Bank: ING
  • IBAN: NL17INGB0003338163
  • On: N-Track model building
  • Location: Geervliet
  • Country: Netherlands

Attention: If you pay from an account outside the EU, costs may arise for you and us. Please clarify this before you make the transfer.

Online payment service PayPal®: As an N-Track model building customer, you have the option of paying your N-Track model building invoice via the cost-effective internet payment service PayPal®.

The online payment service PayPal® offers the possibility to make payments to payment recipients at home and abroad securely and with only low fees.

  • What price advantage do I have as a customer in Switzerland?

Export deliveries to Switzerland, i.e. countries that are not part of the EU, are exempt from the Dutch VAT of 21% and will now be delivered by us without VAT.

VAT-free ordering, this is how it works: When you enter the shipping address, our system automatically recognizes whether you can order VAT-free and displays the corresponding invoice amount.

Please note: All goods are still subject to customs clearance and tax when imported into a (third) country. The goods ordered are cleared on the basis of our customs declaration, which we enclose with every international shipment. The net value of the order is stated in this customs declaration and in the invoice that is also enclosed. Any applicable duties will be collected by the post office when the package is delivered cash on delivery. Customers from Switzerland must pay the Swiss VAT of 8% of the net value of the goods themselves.

Please note: A subsequent refund of the VAT already paid (after importing the goods originally delivered from the Netherlands into Switzerland) is unfortunately not possible.

  • If I can't pay?

If the amount is not credited to our account within 14 days, we will unfortunately have to cancel your order.

  • Do I have a guarantee on the product I purchased and how does the guarantee process work?

N-Track Modellbau guarantees that the products we supply are complete and can be constructed correctly using the assembly/user manual. The guarantee for motorized chassis is 2 years.

The warranty for motorized chassis covers the repair or replacement of parts that are defective through no fault of the customer!

If defects in the product occur within 2 years of delivery and can be proven to be caused by the product, N-Track Modellbau will send you a replacement product free of charge or repair it free of charge. You can send the product to us for repair within 30 days.

  • Can I order spare parts from N-Track Modellbau?

If you have problems with your N-Track model building product during construction, or you need similar spare parts! Simply send us an email with the product and invoice number of your order, and fill in the desired spare part number in our email form. We will send you the spare parts for a small fee.

  • Does N-Track Modellbau also offer discount vouchers for the web shop?

Voucher codes for discount promotions can be found on our N-Track Modellbau Facebook page. You can find the Facebook link at the top or bottom of our page. Don't forget to click "Like" 😁

  • If I have further questions?

Please use our email form, we will be happy to help you.